🔧 Stewart & Stevenson

After spending a lot of money my check engine light still on after they said it was taken care of… please don’t waste your time here go somewhere else never again!!

Not the quality of mechanics that you would expect from Detroit Diesel! Just a huge money grab and always jump to worst case scenario and don’t even verify that’s the problem. It’s a shame when I would rather take my truck to the TA because these “mechanics” here are bigger part changers than the truck stop! STAY AWAY

Jerry & Heather in the service/repair department are highly focused on customer service and follow through. Had to have some transmission work done on one of our trucks and they kept me informed all throughout the process. Answered all my questions and understood as a small company our urgency to get our vehicle back on the road.

Truck came in on a wrecker, due to de-rate, in Comfort, TX. Got a well informed diagnosis and repair to my engine. Replaced the turbo. I have no complaints and although I do most of my Stewart & Stevenson business in Houston, because I live in that market, I will go back to this facility, if I have to, for repair. Great experience.

Took my truck in for a transmission swap. I brought my own transmission so I did not have it under the warranty. They told me the truck was ready and good to go and even had paper work stating that it was "Tested drive and good to go". I paid the bill which was over the quote and took off. The ramp to get on the highway is real near by so i jump on the highway real quick only to discover the truck did not go over 20 miles per hour. I took the truck back after almost cause two accidents. They said my engine lack power and to take it to international to get fix. I did and international fix in under what the quoted but i still have the problem. We ask Stewart and Stevenson if they can look at it again under warranty and they said yes to bring it back again. We did and they said the transmission we brought them was the wrong one. They Didn't ordered it so we were not mad at them, But we had such a good experience with International and them beating them in price we decided to take it to International. Once we told Stewart & Stevenson that we will take our truck, only then they surprised us with a bill of about $450 for just looking at the truck to tell us the transmission they installed was the wrong one and confirmed that it "was good to go" was the wrong one. After they installed wrong transmission and giving us a green light, you would think they would take a second look at it without charging? They never told us they would charge for re -looking at it. That left us with a bad taste and won't be taking our trucks over there again. Also, international discovered they not all the bolt on the torque converter was placed and the torque converter would of failed with driving. In summary, we experienced a lazy or inexperienced mechanic with a combined dishonest administrator.