πŸ”§ Gerber Collision & Glass

6210 Northwest Loop 410, San Antonio, TX 78238, United States

⭐⭐⭐⭐4.0
(263 reviews)

Business Hours

Monday9:00 AM - 6:00 PM
Tuesday9:00 AM - 6:00 PM
Wednesday9:00 AM - 6:00 PM
Thursday9:00 AM - 6:00 PM
Friday9:00 AM - 6:00 PM
Saturday9:00 AM - 4:00 PM
SundayClosed

Customer Reviews

4.0
⭐⭐⭐⭐
263 reviews
F

Faduma Shegow

⭐
1/5
7/22/2025

Gerber collision is doing fraudulent business to send charges to USAA and to make client signed consent without clarification. When I questioned what am I signing I was told consent for inspection report. I was never given estimate and I was informed by the inspector of gerber collision. We are working on the car half way through. I was furious how is it you working when I never consented to start working on it prior to getting estimates of the damages. He claimed we made you signed it already. When I had straight told him do not do any work until I and the adjuster see estimate and authorized, But he had the liberty to do what he desires. That was a deceptive. Dicitfull and cheating Deceptive business practices going on. Buyer be ware

R

Rudy De La Cruz

⭐
1/5
7/11/2025

Hail storm. Truck damage. Gerber on Hwy 151 wanted to keep truck for 5 days for the estimate. I said no. Called insurance back and had them do estimate. Schedule truck for drop off but Gerber staff said they no longer had claim in thier system. Witin the hour insurance sent claim back to Gerber. I called Gerber back to drop off truck but they said that department had gone home and they were now setting drop offs for next week. I really became upset. Gerber Collusion thinks the customer works for them. The customer has to accommodate to the Gerber Schedule. I have the check. Gerber should accommodate to my schedule. I canceled with Gerber and went to another Collusion repair shop

M

Mike Cosgrove

⭐⭐⭐⭐⭐
5/5
1/24/2025

I had more excitement than I wanted coming home from Iowa to Texas in a snowstorm. Using the Sample Survey provided when I picked up my car, here goes: 1. How would you rate your satisfaction with Gerber Collision & Glass repair quality (On a scale of 1-10 with 1 being the lowest and 10 the highest) Answer: 10 2. How would you rate your satisfaction with Gerber Collision & Glass customer service? Answer: 10 3.Was your vehicle ready when promised or early? Answer: No, there was a hold for a part to be delivered. 4. Did Gerber Collision & Glass keep you informed during the entire process? Answer: Yes 5. How would you rate your satisfaction with the cleanliness of the vehicle when it was returned to you by Gerber Collision & Glass? Answer: 10 6. How likely is it that you would recommend Gerber Collision & Glass to a friend or colleague? 10 7. After the repair was it necessary to return your vehicle for rework? Answer: No. Anthony gave me a thorough rundown of the work done on my car, and perhaps more importantly took the time to answer all my questions. That level of listening isn't a given and must be commended. Jazzmine is also to be commended for her communicating the status of the work throughout the process.

H

Humberto Montemayor

⭐⭐⭐⭐⭐
5/5
7/3/2024

So I had some repairs completed and done at another location out of State. I was experiencing some issue's plus noises coming from area in question that was repaired at my original spot. *(Columbus,Ohio area)* I contacted this place through the online customer service line. They set me up for a follow-up inspection & evaluation of work/services rendered. I came into this location and was immediately greeted by a warm & genuine friendly person Mariah. Then Rickey Hunt Jr. came out to get the rundown of my problems and issues. They quickly took a look as they we're able identify one of my issues right away and they resolved it immediately. Bubba was the Technician that worked on my car and he was Amazing and Thorough with correcting the unfinished work from another location. (Thank God a National Chain backs up each other's work) πŸ™πŸ˜‰πŸ˜‡ Both Rickey and Bubba went on test rides with me to better identify the issues and problems that I was experiencing. They trouble-shooted option's & answers to dilemma. They determined to order a replacement latch for my rear door that was still be moody & making an annoying sound,only while car was in drive. Finally, after latch assembly came in and they replaced it, we thought that the annoying noise would dissappear, but surprisingly it didn't? So once again Bubba & Rickey plus Zach chimed in to contemplate some other option's or solutions. So since I recently just bought New Rims/Tires from Discount Tire, they came up with idea to go back & check out Tires to see if perhaps the noise had something to do with them? Since they redid door seals, recleaned channels plus replaced clips along with latch. So I took their advice and went to local Discount Tire. After they evaluated & did Tire Rotation ~they inspected and found the noise culprit. It was a damaged airflow damn/wing underneath rear doorway that was making the noise as velocity of car's pace. So they bolted it down and the mysterious mice noise was eliminated. ALL Thank's to the persistence & professionalism of the Guy's & Gal at Gerber Collision & Glass that wanted to male me completely satisfied & happy with their repair services. Muchos Gracias Y'all 🀘πŸ’ͺπŸ™ŒπŸ‘πŸ’«πŸ«‘πŸ˜ Much Appreciated and Obliged Mariah, Rickey, Bubba and Zach πŸ€πŸ† The whole staff and Team here really care about customer's & they're issues. As I was sitting in lounge area having coffee and some candy. I saw them interact with several other clients and more. They treated everyone like Solid Platinum Gold & they we're downright hospitable and kind to everyone. I made sure that I came back to personally thank all of them for their tireless work efforts & dedicated services. Muy Bein Hecho Amigos y Amiga......Bravo Bravissimo πŸ€ πŸ˜πŸ’«πŸ’₯πŸ’―

M

Miranda Jimenez

⭐⭐⭐⭐⭐
5/5
5/1/2024

This was my car before and after! I love the results. They did it in 1 week because they waited for certain parts! I'm very satisfied with how it came out,I will 100% recommend this place. They update you with every part that they buy and how much they spend; excellent customer service😊😊

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